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Client-Facing Features

Client-facing features are the tools and interfaces your customers interact with directly, such as portals, booking systems, communication channels, and payment options. These features shape the customer experience—making it easier to schedule services, access information, communicate, and complete transactions—ultimately driving satisfaction, trust, and loyalty.

1. Calendar Booking System

The Calendar Booking System allows clients to schedule appointments online at their convenience. This reduces administrative workload, minimises booking errors, and improves customer satisfaction by offering 24/7 accessibility.

2. 2-Way SMS/Email

2-Way SMS/Email enables real-time, two-way communication between your team and clients. It improves responsiveness, builds trust, and ensures a smooth flow of information throughout the customer journey.

3. Missed Call Text Back

Missed Call Text Back automatically sends a follow-up SMS when a client’s call goes unanswered. It ensures no lead is lost, maintains engagement, and shows professionalism even during peak hours.

4. Lead Capture Forms

Lead capture forms collect customer enquiries and contact details directly from your website or landing pages. They automate lead generation, streamline follow-up, and help convert interest into actionable sales opportunities.

5. Google & Facebook Messenger Integration

This integration allows you to manage and respond to customer messages from social media platforms in one place. It centralises communication, speeds up response times, and enhances engagement across channels clients already use.

6. Website Builder/Landing Pages

The Website Builder and Landing Pages tool helps you create a professional online presence without coding. It’s vital for showcasing services, driving conversions, and capturing leads directly from digital campaigns.

7. Review Request Automation

Review Request Automation sends timely prompts to customers to leave feedback after service. This helps build your online reputation, increases credibility, and influences potential customers’ buying decisions.

8. Membership/Portal Access (if customers access their accounts)

Membership or portal access allows clients to log in, manage their services, view history, and update account information. It empowers customers with self-service options and deepens loyalty through convenience and transparency.

Frequently Asked Questions

Question 1: What are client-facing features, and why do they matter?

Answer: Client-facing features are the tools your customers directly interact with—like online booking, messaging, and portals. They are essential for delivering a smooth, professional, and convenient experience that builds trust and loyalty

Question 2: What happens if I miss a client’s phone call?

Answer: With Missed Call Text Back, your system will automatically send an SMS to the caller, letting them know you’ll be in touch—keeping potential leads engaged even when you're busy.

Question 3: How do lead capture forms help generate new business?

Answer: Lead Capture Forms collect essential client details from your website or landing pages. They automate follow-ups and feed directly into your sales pipeline for quicker conversions.

Question 4: Can clients log in to manage their own accounts?

Answer: Yes, with Membership/Portal Access, clients can securely log in, view their service history, update details, and manage appointments—providing a more personalized, convenient experience.

Question 5: Are these features customisable to suit my business needs?

Answer: Definitely. Each tool is flexible and can be tailored to match your branding, workflow, and customer preferences for a seamless fit with your operations.